Operational Department
Due Diligence

Focused, Objective, and Data-Driven

At Hendrik & Partner, Operational Due Diligence is one of our core services. We provide objective, data-driven, and actionable assessments of your operational departments, giving a clear and comprehensive overview of your company’s current performance.

Our evaluations reveal structural strengths, inefficiencies, hidden risks, and potential operational challenges, supported by detailed insights and reliable projections, essential information for acquisitions, investments, or internal operational reviews.

We specialize in Operational Due Diligence for companies across E‑Commerce, iGaming, Forex, Trading, SaaS, and FinTech, as well as other businesses with complex operational structures, whether online or offline, and particularly in B2B contexts.

Our analyses focus on the key operational areas that most influence cost efficiency, regulatory compliance, customer satisfaction, and long-term business sustainability.

Our services are designed to deliver professional advisory, operational analysis, and risk assessment, helping you make informed and confident business decisions.

While we provide thorough guidance and insights, it is important to note that our assessments are informative and supportive, and do not replace statutory financial audits or official certification by licensed auditors. In other words, our Operational Due Diligence gives you clarity and actionable insights, without acting as a substitute for legally required audits.

Key Operational Functions We Cover:

Customer Support
VIP Support
Customer Relation
Customer Retention
Customer Win-Back Services
Order Processing
Sales Operations
CRM & Marketing Operations
KYC & Verification
Risk Management
Payments
Fraud Prevention
Responsible Gambling

What We Evaluate in Operational Due Diligence:

Process quality, efficiency, and scalability, identify inefficiencies and bottlenecks
Team structures, roles, and responsibilities, assess leadership alignment and workforce deployment
System landscapes, tools, and technical infrastructure, analyze integrations, misconfigurations, and optimization potential
Optimization opportunities, determine unnecessary expenditure and areas for improvement
Risk and compliance factors, uncover regulatory or operational exposure
Operational weaknesses and vulnerabilities, provide actionable recommendations

Disclaimer: The audits and assessments offered by Hendrik & Partner are solely intended to analyze departmental efficiency, processes, and structures. They do not constitute statutory or legally required

financial audits and are not a substitute for them.

Why Choose Hendrik & Partner

We do not assess the entire organization; we focus exclusively on operational departments, the backbone of daily business, that directly influence efficiency, quality, compliance, and customer satisfaction.

Our goal is to give company leaders and decision-makers a transparent, objective, and data-driven foundation for critical business decisions.

Whether you are planning an acquisition, evaluating an investment, or performing an internal operational review, our specialized insights enable informed decision-making with confidence.

With years of experience in E‑Commerce, iGaming, Forex, Trading, SaaS, FinTech, and diverse operational environments, Hendrik & Partner provides clear assessments of operational maturity, along with concrete, actionable recommendations to ensure measurable results, long-term growth, and sustainable operational quality.