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Hendrik & Partner warmly invites senior & middle managers and executives from iGaming, Trading, Forex, SaaS, FinTech, and E-Commerce industries to join an exclusive, hands-on leadership seminar designed to address the challenges of fast-growing, highly regulated, and dynamic markets . Our Mission: Efficiency, Excellence, Impact, Maximize Performance. We specialize in optimizing operational structures and supporting senior leaders to navigate complex business environments

Rapid promotions of inexperienced leaders can cost companies millions annually. Discover how Hendrik & Partner mitigates operational risks with expert leadership training and operational excellence programs. In today’s fast-growing industries like iGaming, FinTech, SaaS, eCommerce, and Trading , an open secret persists: young employees are promoted extremely quickly, often without sufficient experience or leadership skills. A 20-year-old might start as an agent, become Head o

In the high-velocity worlds of iGaming and trading , companies often prioritize marketing, platform performance, and customer acquisition.But behind the scenes, one factor quietly determines whether a business scales profitably, or collapses under its own weight: Operations. From KYC, Payments, Fraud, Risk, CRM, Backoffice, Sales Operations, Support, to Compliance — operations departments are the engine room of every iGaming and trading company. When these departments don’t

Throughout my years working in senior leadership, including several years as Head of Support across the iGaming, eCommerce, SaaS, and Trading industries, I repeatedly encountered the same fundamental challenge: ​ Customer Support Operations were treated as an afterthought. ​ Despite being the frontline of the customer experience, operations were often placed in the hands of: ​ inexperienced or mismatched managers, undertrained teams, unclear structures, outdated processes, po